Privacy Policy
One Agency Forest Lake
Last updated: 5 August 2026
1. Introduction
One Agency Forest Lake (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity.
A current version of this Policy is always available on our website at https://www.oneagencyforestlake.com.au.
2. What Personal Information We Collect
We may collect the following personal information about you:
- Full name
- Date and place of birth
- Residential or business address
- Email address and phone number
- Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers
- Biometric information, such as a facial image or short video used to verify your identity
- Information about the services we provide to you and any related transactions
- Any other information you choose to provide to us
We only collect personal information that is reasonably necessary to carry out our business activities.
3. Why We Collect Your Personal Information
We collect, use and disclose your personal information to:
- Verify your identity
- Provide and manage our services to you
- Communicate with you about your account with us
- Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing (AML/CTF) requirements
- Detect and prevent fraud, and keep our systems secure
- Improve our services
4. Identity Verification and Government Data Matching (DVS)
To verify your identity, we may use electronic identity verification services, including the Australian Government's Document Verification Service (DVS).
Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.
These authorities check whether the details you have provided match the records they hold.
We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).
This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.
More information about the DVS is available at idmatch.gov.au.